Will Someone Please Explain

Zendesk geeks out and gushes on all things customer service, you could say they speak their own language. And let’s be real, there are a lot of nuances to the world of customer service, with insider terms you couldn’t or wouldn’t want to explain at a party. And what about those facts we’ve just come to accept but WHY? Like, is the customer ACTUALLY always right? We decided to break down the the jargon and debunk these myths in short social content that would entertain and enlighten customers and agents alike.